Cancellation and Refund Policy
The Birthplace is committed to providing all of our patients with exceptional care. When a patient cancels without giving enough notice, they prevent another patient from being seen.
We understand that unplanned issues can come up and that you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled or rescheduled within 24 hours of booking the appointment with us.
Please call us at +91 40 6713 9999 or email us at firstname.lastname@example.org within 24 hours of booking your appointment to notify us of any changes or cancellations. If an appointment is not cancelled or rescheduled within 24 hours of booking the appointment, there shall be no refund given for the payment made to the Birthplace for the appointment.
Thank you for being a valued patient and for your understanding and cooperation. This policy will enable us to open otherwise unused appointments to better serve the needs of all our patients.
Delivery Booking Cancellation
The Birthplace delivery packages have been designed and developed to ensure that expectant mothers receive the highest quality of care. We strive to always do what’s best for you and your baby, in terms of clinical quality and customer experience.
Our packages for your delivery will not differ based on the mode of delivery. This price is inclusive of all the facilities and services for the mother - from the time of admission to what a well baby would need immediately following birth and up to 3 days of stay at the Birthplace. In the extremely unlikely event of your baby requiring special care by a pediatrician or neonatologist or treatment in the NICU, the charges are not included in the package. Charges out of the package, including extension of stay, will be billed separately.
The Birthplace delivery packages are Rs. 2,00,000 for a delivery in a private room and Rs. 3,00,000 for a delivery in a suite room. In order for us to plan your delivery at the Birthplace and ensure availability of our labor-delivery-recovery suites, private or suite rooms and operating rooms as required for your delivery around the time of your expected due date, we ask for a booking fee to be paid in order to confirm your delivery at the Birthplace.
Our booking fees are Rs. 10,000 for confirming your delivery in a private room and Rs. 20,000 for confirming your delivery in a suite room. The booking fees shall be deducted from the final amount payable for your delivery at the Birthplace and are non refundable.
The final terms and conditions of your delivery booking, including pricing and services covered under your booking at the Birthplace shall be as per the booking form signed by an authorized signatory of the Birthplace and emailed to you.
The team of doctors and nurses at the Birthplace provide exceptional clinical care to the patients who choose us for their healthcare needs. Should you be dissatisfied with the quality of service received by you or your family at the Birthplace, please email us at email@example.com and our team will work with you to resolve your concerns.
If you would like to request a refund for a payment made to the Birthplace, please send an email clearly stating the reason for your refund request to firstname.lastname@example.org within 7 days of making the payment to the Birthplace. Acceptance or rejection of your refund request and the amount of refund, if any, shall be solely at the discretion of the Birthplace. Your refund, if approved, shall be processed in 7 to 10 working days and shall be processed by the same mode of the payment made or by an account payee cheque with sufficient supporting evidence of the original payment being made by the account holder.